Customer Testimonials
My experience was excellent. The service was very good and very helpful. I am pleased
Customer service was outstanding. They took care of a recall I had not been notified about .They finished in a timely manner.
Everything went smoothly. Steve S. And Taryn K. Took care of my Buick Encore. They went above and beyond to get what I needed done. Great and friendly service with me and my son. Was in and out in a timely manner, service was complete. Thank you guys !
I was able to come in and get my car serviced. They made sure I was still able to get to work. soon as shift was, their car serviced was there to get me back to my car. My driver was very professional, cool and made me feel safe which always important. I’d say i had a great experience with them. 10/10 recommend.
They are always attentive, friendly, and informative. I never feel like they are trying to push extra services on to me. I enjoy taking my car in and relaxing in the waiting area with a complimentary cup of coffee.
They were honest with me and answered any question I had. Not only that but it came out less than they quoted!
Same great service I knew from the previous ownership, but a decent bit more expensive. Not complaining, just saying...
Fast, friendly, and professional. I was greeted the moment I walked in with a genuine smile as well as I was treated the same when I picked up my vehicle. Very nice and courteous.
Deedee was wonderful. Very friendly and kept us updated every step of the way. Thank you so much for all that you do!(:
I’m satisfied with the service. Matt was good and he made everything go smooth.
Dee Dee is great I will only come if I know she is there it’s just easy
Scott was a great help with adviser on the direction and repairs of my SUV. Great communication with customers 👏.
Matt is amazing he kept me updated love this I went to Duke Chevrolet first horrible service and no work was done so thanks again Matt for the work that was done on my truck
Excellent service. Nancy is the best.i glad I chose southern. I couldn't be happier
Always cheerful, and professional. The work done on my vehicle has always been fantastic and I appreciate the service.
Greeted well no problems not sure if they rotated my tires and however changed my oil left oil on my steering wheel and door.
Dealership was great love the people here. They are very organized and aware of cars.
Great customer service and Scott communicated with me well through the entire process. That goes a long way with me. I'll definitely return in the future!
The oil change took longer than expected but the service rep. Was very apologetic and nice.
Service desk was Very good explain to you what’s going on with your car They take good care of your car needs Thank you so much
Very friendly and professional staff. Made sure we were taken care of.and catered to my needs.
Services provided were done efficiently and professionally. I have no problems when my vehicle is being serviced.
The service advisor (Calvin) had me in and out in less than an hour. Great job Calvin!
Scott was a great person to work with. Thank you to the technician Steve for doing a great job. Professional people.
There is nowhere better than southern Chevrolet to get my car worked on. They do excellent work every time .
My experience has always been the greatest ,the team that took care of me was wonderful
Everyone is very knowledgeable and Professional. We received fast and accurate service. Will recommend to others.
Thank you to Steve in the Service Dept. Although the estimate for further repairs seemed extensive.
Excellent service on my Tahoe—prompt, professional, and thorough. Highly recommend for all vehicle needs!
Great service always. The professionalism of all the staff is always on point. Great job team!
Great service always. The professionalism is always on point. The job is always completed in a timely manner. Great job team!
Southern Chevrolet took care of my 2019 Chevy Silverado. They did what I asked them to do and everything was done beautifully.
Best team in Hampton Roads that takes good care of your car and you! Awesome
This team always do a great job keeping all my vehicles up to date and serviced. Thank you for all you do.
Great associates, proving premium service. My vehicle was service in a timely manner. The association was responsive.
Very professional service team. Keep me abreast of the status of my vehicle. Answered all my questions.
The staff was knowledgeable and timely. Call when car was ready. Scott was a Great
They was so helpful and understanding my needs and I got my car done on time
I waited on a part for nine months to come in because it was backed order. I called them to get an update and it was in. Since I waited so long they made it their business to make sure I was pleased once I left and they did just that. Job well done.
Customer service was amazing however spoon receiving my truck back I know have more issues in my front end then when I dropped it off. If some one could reach out to me to rectify this issue that would be great!
Had my reservations when they bought out Hall, but I have to say all is good so far.
Good job well done excellent service,employees very friendly. I like the fact that the employee drove my car right to me when I didn't see it where they park it
Southern provided great professional service and support. They provide me with items to take for action for future service visits.
500$ to inspect and replace a 2023 Duramax 1500 Silverado is awfully expensive for us Senior Citizens. Tyran was very nice. Thank you Ma’me.
Great service!!! Informative and timely my vehicle was fixed in a few hours without any miscommunication
Calvin got me in and got oil change, tire rotation & muti-point inspection, great service
Nancy took excellent care of us running several company vehicles threw various things from state inspections to oil changes.
Service was timely, efficient and complete. The suggestions to improve the performance of the vehicle is on point.
thank you very much. Very quick and efficient. Checked my car's battery for free. Did not try to upsell me at all as some dealers do.
Thanks to Taryn Kemp (service advisor) for her professionalism in getting my vehicle serviced in a timely manner.
Nancy did a great job getting two issues fixed on my Camaro. Starter was fixed and struts were replaced. Only improvement item would be scheduling the rental for me vice me having to contact the warranty company then having to schedule the rental myself. This was the first time in 14 years that I had to do that.
The dealership was super nice and clean. Easy to access the service center and very helpful staff.
I am giving this excellent rating based on your staff not your timeliness. My appt for a state inspection was scheduled for 0930 however the inspection was finally completed at 1145. Your staff however kept me updated periodically and when an issue was identified with my newly installed allowed me to fix it so the inspection could be completed. My advisory
Clean, fast, knowledgeable, friendly, kept me abreast of the process and other products. I had a comfortable experience
Timely service , Great Customer Care, Clean environment , Comfortable Customer Wait Area , Friendly Stress Free Environment
Exceptional service! I was welcomed by a member of the service team and informed on progress.
Been using the same dealership for years. I was in and out quickly. Inspections are free.
Excellent service. I was in and out quick. The service member even helped me to my car.
Jose and Marty took really good care of me and got me into my new Colorado and very happy with my purchase
Excellent service as always. Very pleased with all of the staff including the service rep and shuttle driver.
Zach, Jose and Charles were all very great, helped get a new car and was very patient!! Would totally recommend!
The service reps here are always nice and will take the time to listen to your issues instead of just pushing sales. Recommended maintenance is done based off of mileage. I've had to tell them multiple times that certain things were already done elsewhere. I'd prefer to have all maintenance done only at this location, but cost has driven me to other places for some of my maintenance. They also always offer a ride home and I love that. It provides me the opportunity to continue about my day while maintenance is being performed.
Aerial has great customer service, very efficient, such a people person
They did a great job getting me out in a timely manner so I would not miss my nephew graduation.
Marty, Zack and Jose were great!
Zach Byrd, Great service willing to help his customers and above and beyond to get the business done
Douglas and the whole team at Southern were so incredibly helpful, thorough, and honest to work with. They made the whole process of buying a new car easy and seamless and for that I am so grateful!! Truly an outstanding dealership. I would recommend to anyone in the market for a car. Thank you Doug!!
This was for a state inspection and it was quick and easy. No complaints from me.
Fast friendly and very helpful thanks to Stephen H and John they made sure I was able to get to and from work. No hassle.
I came for a front end alignment and he told me that I had a recall. They were able to take care of my recall too
Marty Jose and Zach were such a wonderful team to work for! Highly highly recommend! Don’t hesitate to buy a car from them.
Zach Byrd
courteous, friendly and knowledgeable, informative regarding my service. Kept me updated re: time frame and cost.
Great experience, Jose and Douglas were both very polite and helpful
Always love getting my repairs done here! The service here is excellent and very timely.
Exceptional Service and Gratitude I wanted to take a moment to express my sincere gratitude for the exceptional service provided by Douglas Reymundo during the purchase of our new 2023 Chevrolet Trailblazer. From the moment my wife and I stepped into the dealership, Douglas's professionalism and expertise were evident, making our car-buying experience smooth and enjoyable. Douglas demonstrated the best qualities one could hope for in a salesman. His extensive knowledge of the Chevrolet Trailblazer, coupled with his resourcefulness in addressing our questions and concerns, ensured we felt confident in our decision. He was incredibly respectful throughout the process, listening ...
They found the issues and immediately took care of them. I feel safe and confident driving my vehicle again.
Nick, Jose and Zack took really good care of us!
Jose and Charles really took of our family!
Zach/Jose, Very helpful with our buying process! We didn’t intend on walking out with a new car but with their help it only made sense!
Very friendly service manager and nice waiting area while you wait. Made sure I was in and out
Nick & Jose are amazing, so you need a new vehicle come see them
The service dept experience was very good. The folks were very knowledgeable and answered all my questions.
Easy scheduling and drop off. Updates provided on the service, and service team was friendly and knowledgeable. A+
Serviceman Stephen did an excellent job of taking care of my car and keeping me informed.
(Translated by Google) Juan, José, and Zack very good service. How enchanted. With. The. Deal. The best. I recommend it. (Original) Juan, José, y Zack muy bien servicio. Que de encantado. Con. El. Trato. Los mejores. Lo recomiendo.
Zach and Jose were great
They replaced my tire very quickly without an appointment. Steve Harvell was very helpful and communication was great.
Service experience as well as the Serice Representative were both very good. I would recommend.
Great company good service clean facility highly recommend will use again the services written was very helpful and friendly.
My service write up person was knowledgeable and courteous. The yearly inspection of my Z06 Corvette was performed in a timely manner. The waiting area was clean and well furnished.
We dropped off two vehicles that needed work done. They completed both car repairs in a timely manner. Friendly and helpful customer service.
Todd and his team did a great job fixing my truck. Great Communication and done in a timely manner. Great job all around. Will definitely have more service work done with them.
I had a good experience at the dealership and the Service Manager did a great job of making sure my car was taking care of.
AWESOME service! Vehicle was ready ahead of schedule. Nancy G was on point and ensured my vehicle was thoroughly inspected.
Great people, great prices, great experience. We definitely be back for my service work. Grade A work
Wonderful people who know what they are doing. They stay in contract with you and let you know about your vehicle